Page 4 - Hawaii Island MidWeek - Nov 3, 2021

4 HAWAI‘I ISLAND MIDWEEK NOVEMBER 3, 2021
B
e
B
f f
a a
m m
i i
l l
y y
s s
b b
u u
r
p p
i i
t t
a a
l l
i i
n n
t t
h h
e e
6 6
0 0
s s
N N
o o
t t
w w
i i
t t
h h
s s
t t
a a
n n
d d
i i
n n
I
n n
d d
s s
r r
d d
I I
e e
h h
i i
s s
b b
u u
s s
y y
s s
c c
h h
e e
. .
- -
l l
n n
a a
n n
d d
fl fl
u u
i i
d d
s s
a a
n n
d d
d d
i i
s s
e e
a a
s s
e e
s s
i i
n n
g g
e e
n n
e e
r r
a a
l l
E E
n n
t t
e er
gt
d
d it monthly and
lh
ho
o
s
sp
p
i
it
e
yt
ef
ta
a
l
f
o
or
li
it
t
y
’ ’
c c
u u
s s
s s
i i
n n
g g
r
e
eR
yc
ch
R
i
ha
ai
d d
u u
l l
e e
h h
e e
a a
l l
w w
a a
y y
s s
l l
e e
a a
s s
e e
d d
m m
e e
m m
o o
i i
r r
b
simply as “Doc” really valued was
t
e
w
unning it weekly.” r
i
c
c
h
in
n
h
h
a
a
r
he
rd
dK
ew
wo
o
r
Ke
r
k
’ ’
d
e
l
k
e
l
l
l
e
STORY BY BILL MOSSMAN PHOTOS COURTESY COMMPAC
Learning to value employees is just one of the many lessons learned by Richard “Doc” Kelley, the former president and CEO of Outrigger Hotels, who shares his thoughts on a host of topics in a forthcoming book.
e
y
t
e e
l l
i i
e e
r r
e e
n n
t t
e e
r r
p p
r r
i i
s s
e e
T T
h h
a a
n n
k k
- -
p
p
r
f
l
e
r
o
u
o
f
l
l
fe
y
h
e
s
r
p p
r r
i i
s s
e e
s s
G G
r r
o o
u u
p p
r r
e e
c c
a a
l l
l l
s s
b b
e e
i i
n n
g
t
e e
r r
l l
y y
, ,
t t
h h
e e
n n
w w
e e
d d
i i
s
s
si
’ ’
g
i
o
e
w
on
na
a
a
n
s
a
s
a
nd
d
h
b
e
t
b
e
t
he
i i
s s
n n
i
e
l
l
p
m
a
g g
p p
p
t
o
t
o
t
t t
r r
t
h
n
h h
a a
h
e
r
g
e e
o o
n n
i i
n n
g g
h h
o o
a
a
k
k
d
t
e e
t t
e
t
e
t
- -
h h
e e
l l
p p
e e
d d
g g
r r
o o
w w
O O
u u
t t
r r
i i
g g
g g
e e
r r
f
l
. .
u
l
l
y
h
e
w
a
u
O O
o o
h
h
r
a
a
n
i
t
l
t
l
o
o
v
v
H H
o o
t t
e e
l l
s s
i i
n n
t t
o o
a a
m m
u u
l l
t t
i i
n n
a a
t t
i i
o o
n n
f
, ,
e
f
o
o
o
r
p
r
p
e
e
o
o
p
p
l
l
e
w
e
w
i
i
t
t
h
h
h
h
i
m
a
n
d
t
u
r
n
i
t
i
n
t
a
da
sa a
a
l
- -
o
u u
a a
t t
t
i
n
t
a a
p p
a a
t t
h h
o o
l l
o o
g g
i i
s s
t t
a a
t t
T T
h h
e e
,
Q Q
u u
e e
e e
n n
s s
H H
o o
s s
b
,
ed
a
s
n n
e e
s s
s s
e e
n n
t t
i i
a a
l l
p p
a a
r r
t t
o o
f f
t t
h h
e e
O O
u u
t t
r r
i i
g g
g g
e e
r r
b
d
r
r
a
a
n
n
- -
g gI
. .
i i
h h
i i
s s
s s
o o
o o
n n
t t
o o
b b
P P
g g
e e
a a
- -
- -
- -
d d
f f
o o
u u
n n
d d
t t
i i
m m
e e
t t
o o
s s
t t
r r
i i
k k
e e
u u
p p
a a
c c
o o
n n
v v
e e
r r
r r
i i
g g
e e
r
i i
i i
n n
d d
I I
n n
s s
i i
g g
h h
t t
s s
each other much better.”
, ,
- -
n n
s s
a a
t t
i i
o o
n n
w w
i i
t t
h h
j j
u u
s s
t t
a a
b b
o o
u u
t t
a a
n n
y y
o o
n n
e e
h h
e e
f f
r
,
i i
t t
h h
e e
- -
r
c c
a a
m m
e e
i i
n n
c c
o o
n n
t t
a a
c c
t t
w w
i i
t t
h h
B B
o o
d d
y y
t t
i i
s s
s s
u u
e e
s s
c c
o
t t
r r
, ,
r r
r
o
m m
t t
h h
e e
J J
o o
u u
r r
n n
e e
y y
o o
f f
a a
L L
f f
e e
t t
i i
m m
e e
,
. .
h h
a a
i i
r r
m m
a a
n n
e e
m m
e e
r r
i i
t t
u u
s s
o o
f f
O O
u u
i i
g g
g g
e e
It’s a lesson on mutu-
al respect that Kelley hopes is not lost on today’s employers.
h h
e e
k k
n n
e e
w w, b
u u
t t
w w
h h
a a
t t
t t
h h
e e
m m
a a
n n
k k
n n
o o
w w
n n
s s
o o
f f
e e
a a
r r
f f
u u
l l
o o
f f
l l
o o
s s
i i
n n
g g
c c
o o
n n
t t
a a
c c
t t
w w
i i
t t
h h
t
e
w
h
n
e
s
t
a
r
t
e
d
r
u
getting to know people and their stories.
newsletters he generated from 1984 until the family sold the business in 2016 had “a great effect on people when the head of the company is talking directly to the employees,” Kelley never lost that personal touch with his workers.
“I liked my job because I got a chance to talk to the patients, the nurses and others,” says Kelley, 88, who resides in Colorado these days but whose heart remains in the islands. “To everybody in the hospital, I was kind of respected as the guy who wasn’t the ordinary doctor.”
“We had just acquired the Prince Kūhiō Hotel and, all of a sudden, we had an additional 200 to 400 employees. Because we were go- ing to do more things remotely, I didn’t want to lose the friendship and closeness I had with them,” he recalls. “So, we started the news- letter and my wife was the one who worked on it. At first we did it quar-
“I made it a point to go down to housekeeping in the morning and have a cup of coffee with the housekeepers,” he says. “They’d begin to ask me questions and I would ask them some questions, too. That’s how we got to know
Described as both memoir and business tutorial, Paddling the Outrigger pulls together Kelley’s thoughts on a variety of topics, including his birth and upbringing in Waikīkī, the history of Outrig- ger Hotels and his role in turning Hawai‘i into a premier global des-
Paddling the Outrigger’s official launch took place earlier this week during a Hawai‘i Book & Music Festival online panel discussion.
Kelley’s days in medicine were short-lived, however, after his par- ents convinced him to give up his
The book may be purchased via Hawai‘i-based publisher Bess Press.
workers during those early days of hotel expansion that he developed a weekly company newsletter, called Saturday Briefings, to keep the lines of communication open.
d
“What I hope to convey is this: If you treat your employees well, you’ll find that they’ll treat you well, they’ll treat your company well and they’ll treat the communi- ty well,” says the former president and CEO of the company.
tination. He also muses on compa- ny principles such as “Hotel guest service is like a symphony” and “Ke ‘Ano Wa‘a” (the Outrigger Way) and reflects upon the importance of people like Dr. George Kanahele in helping the hotel chain embrace the traditions of Hawaiian culture.
h
n
But although the estimated 1,650
e
s
t
a
r
t
e
# hawaiianrealty.com • hawaiianrealty.com • hawaiianrealty.com • hawaiianrealty.com • hawaiianrealty.com • hawaiianrealty.com #
ALL TREATS, NO TRICKS!
hawaiianrealty.com 800-667-5028 ext. 8122
Denise S. Nakanishi
RB-17031, ABR, CRS, GRI, SRS
“Major Mom is a Major Difference”
cell 936-5100
majormom@ilhawaii.net
It’s that time of year again. Halloween gives us a chance to be silly and
show our personalities in as bizarre a fashion as we choose. It’s all in good fun. Looking good is important and making that good first impression is critical, whether you’re trying to be the Bride of Frankenstein or off to
a job interview. As the old adage goes, “There’s never
a second chance to make a good first impression.” It’s just as true when
selling a home. We are quickly approaching what is normally one of our busiest selling seasons. If your home is on the market, it might be a good idea to walk across the
street, turn around, and see if your house is “dressed” to impress. Curb appeal is crucial. A well-groomed exterior, including fresh paint and
a neat, trimmed yard set the stage for the attitude of a potential buyer. Make no mistake, if the yard is a mess, a buyer will look more critically at all aspects of
the interior spaces. Make sure the inside of your home sparkles. Clear the counters, repair
cracked drywall, repair loose tiles. A messy or cluttered interior weighs the house down. Spaces look and feel much smaller. Get rid of junk, even
if need to rent a storage unit. The feeling of space, light and cleanliness are the very reasons we love looking at house magazines. They are major attractions to buyers as well. It’s hard work but a clean house not
only sells faster, it tends to bring top dollar. After all, isn’t that your goal? As a seller’s agent, I know it’s always mine! Here’s wishing you only treats and no tricks this Halloween!
Blog forward at www.hawaiianrealtyhomes.com
Magical Ranchland/ Ag Lot
New Listing!
234ac, A-20A Zone, ocean/mt view. Near beach, golf, fishing, hiking
MLS #655300 $1.765M
FIND MY COLUMN EVERY SUNDAY OF THE MONTH. Watch “HAWAII LIFE” on HGTV!
h h a a w wa i a i a i n i a r e n a r l e t y a . c l o t y m . c • o h m a w • a i h i a a n w r e a a i l i t a y . n c o r e m a l t y . c o m
hawaiianrealty.com • hawaiianrealty.com